- What business processes and data practices does the event technology provider implement to ensure that customer generated contact information or data does not inadvertently integrate with the event tech provider’s own business data? (This may be particularly important if permission to read and modify contacts is granted when downloading and installing the app).
- How many app downloads iTunes and/or Google Play is reporting there have been, AND the percentage of app reviews compared to installs?
- How might iTunes and/or Google Play app install data relate to the event tech provider’s estimated number of paying customer accounts?
At GruupMeet, we believe that successful meeting and incentive experiences hinge on simple, effective and smart communications. Today’s event teams and attendees are tired of inefficient mobile app notifications and disruptions. Therefore, they seek convenience and timely, relevant information without having to change the way they already prefer to communicate. We believe that today’s focus on personalization and ease of use for all parties will help shape and lead the way as our industry continues to evolve. Thus, here are some relevant questions you should ask event technology vendors:
How Customers Use GruupMeet Bookings
Evolving Objectives and Participant Expectations
Meeting technologies and automation have improved and advanced in many capacities such as registration, networking, surveys, maps and check-in but this is the tip of the iceberg. Meeting logistics involves many meticulous processes, and most are still being managed and monitored manually with little innovation past an Excel spreadsheet. While more meeting planning processes are being automated today, intricate processes like on-site logistics, such as airport arrivals, are largely executed manually.
There are many factors that make it difficult for meeting planners to manage the meticulous and continually changing logistics. Meeting planners typically invest about 150 hours of time managing each meeting. For fear of significant potential risks and unknowns, meeting technology has generally been slowly adopted. People impact return on objectives (ROO), and bad meeting experiences hurt businesses as valuable time and stakeholder money are wasted. For example, for internal meetings, the sales participants have a direct impact on the organization’s revenue so engagement and return on objectives are important. However, the process of managing constantly changing logistics, like arrivals, inherently deters the focus on people and consumes time. Successful transportation logistics hinge on effective communication with all parties. While each airport presents a different set of challenges and each meeting’s objectives are unique, participants are increasingly expecting convenience and relevance regarding meeting communications.
We’ve all seen the Consumer Cellular ads and know that “text size” can easily be enlarged on mobile or GrandPad devices, which is important to keep in mind when creating event text communications from your business desktop or laptop. The interface and experience of that of the attendees that receive event-related text messages are likely to vary, regardless of the type of mobile device.
Just because message length or choice of diction looks great for you, doesn’t necessarily mean this will be the case for guests that receive this message on their mobile devices. Today, text messaging continues to shape the way people communicate. The first text message was sent around 1992, and in a relatively short period, today there are over 5 billion texters globally with about 2 billion of those in the U.S. And these figures will continue to rise. According to a study by Twilio, “90% of people say they’d rather receive a text than a phone call from a business.” This article will guide your business towards writing clear, concise event text messages with confidence.
Don’t let all that data and push to offer mobile tech solutions crowd out your sense of the value your organization provides and why your unique service offerings and brand are perfectly suited for enhancing meeting and incentive experiences above the rest. If you told your doctor only that you didn’t feel well, and provided no more information than that, it wouldn’t be nearly enough. Your doctor would need to ask you to be much more specific before even beginning to diagnose the problem. What’s the value of investing in mobile event app solutions with dynamic and easy access to features like upcoming sessions and appointments or an activity feed if you don’t even really know whether your attendees seek more to keep up with? Do you know if guests are excited and willing to download an app or learn to use a new interface? Or feel comfortable sharing more information like their location or contacts? What good is having the latest update if all you do is replace it with the next update?
Unlike other solutions on the market, GruupMeet helps your team eliminate the excessive information and make sense of what matters so teams and attendees make meaningful use of the critical on-site logistics and communications.