Professional Services
On-site Consulting
NOTE: In compliance with local and national guidelines and requirements regarding COVID-19, GruupMeet is currently only providing Professional Services via web conferencing and telephone.
For annual customers or customers that meet Company’s requirements: A remote kick-off call of up to one (1) hour in length to review the scope, roles and responsibilities, and customer obligations. Assistance with the setup and/or implementation of your GruupMeet subscription by a technical consultant (or equivalent GruupMeet expert(s) as designated by us), including assistance with setup of additional users, the import of an Arrival/Departure manifest, setup of one (1) tour, one (1) dining and one other or free type of booking reservation, and the setup, testing and sending of one (1) on-demand email and text message notification and two (2) automated email and text message notifications by GruupMeet.
Our reasonable preparation (including additional research and any material preparation) for the following:
Delivery Period: 90 days from purchase
Last Modified: 04/01/2020
NOTE: In compliance with local and national guidelines and requirements regarding COVID-19, GruupMeet is currently only providing Professional Services via web conferencing and telephone.
For annual customers or customers that meet Company’s requirements: A remote kick-off call of up to one (1) hour in length to review the scope, roles and responsibilities, and customer obligations. Assistance with the setup and/or implementation of your GruupMeet subscription by a technical consultant (or equivalent GruupMeet expert(s) as designated by us), including assistance with setup of additional users, the import of an Arrival/Departure manifest, setup of one (1) tour, one (1) dining and one other or free type of booking reservation, and the setup, testing and sending of one (1) on-demand email and text message notification and two (2) automated email and text message notifications by GruupMeet.
Our reasonable preparation (including additional research and any material preparation) for the following:
- A two (2) hour on-site training led by a GruupMeet client success consultant and a technical consultant. The on-site training will focus on guest experience strategy and team training.
- GruupMeet requires a minimum of fifteen (15) business days from purchase prior to on-site training. You and GruupMeet will agree to the location and date of the on-site training. You will reimburse us our reasonable cost for all expenses incurred in connection with the on-site training. For all locations outside of the United States, additional fees may apply.
- GruupMeet’s ability to perform these services depends upon your participation and effort. As such, you must provide a list of on-site training attendees’ names, titles, and email addresses prior to the kick-off call/training.
- The two (2) hour on-site training is limited to ten (10) or fewer attendees. If this number is exceeded, additional fees will apply.
- Annual/Enterprise customers may receive one (1) additional meeting for each year's services that are renewed with GruupMeet based on the Annual/Enterprise rate. Please note that the additional meeting will not apply for purchases of additional usage credits versus a renewal.
Delivery Period: 90 days from purchase
Last Modified: 04/01/2020