Professional Services
On-site Consulting
NOTE: In compliance with local and national guidelines and requirements regarding COVID-19, GruupMeet is currently only providing Professional Services via web conferencing and telephone.
For annual customers or customers that meet Company’s requirements: A remote kick-off call of up to one (1) hour in length to review the scope, roles and responsibilities, and customer obligations. Assistance with the setup and/or implementation of your GruupMeet subscription by a technical consultant (or equivalent GruupMeet expert(s) as designated by us), including assistance with setup of additional users, the import of an Arrival/Departure manifest, setup of one (1) tour, one (1) dining and one other or free type of booking reservation, and the setup, testing and sending of one (1) on-demand email and text message notification and two (2) automated email and text message notifications by GruupMeet.
Our reasonable preparation (including additional research and any material preparation) for the following:
Delivery Period: 90 days from purchase
Last Modified: 04/01/2020
NOTE: In compliance with local and national guidelines and requirements regarding COVID-19, GruupMeet is currently only providing Professional Services via web conferencing and telephone.
For annual customers or customers that meet Company’s requirements: A remote kick-off call of up to one (1) hour in length to review the scope, roles and responsibilities, and customer obligations. Assistance with the setup and/or implementation of your GruupMeet subscription by a technical consultant (or equivalent GruupMeet expert(s) as designated by us), including assistance with setup of additional users, the import of an Arrival/Departure manifest, setup of one (1) tour, one (1) dining and one other or free type of booking reservation, and the setup, testing and sending of one (1) on-demand email and text message notification and two (2) automated email and text message notifications by GruupMeet.
Our reasonable preparation (including additional research and any material preparation) for the following:
- A two (2) hour on-site training led by a GruupMeet client success consultant and a technical consultant. The on-site training will focus on guest experience strategy and team training.
- GruupMeet requires a minimum of fifteen (15) business days from purchase prior to on-site training. You and GruupMeet will agree to the location and date of the on-site training. You will reimburse us our reasonable cost for all expenses incurred in connection with the on-site training. For all locations outside of the United States, additional fees may apply.
- GruupMeet’s ability to perform these services depends upon your participation and effort. As such, you must provide a list of on-site training attendees’ names, titles, and email addresses prior to the kick-off call/training.
- The two (2) hour on-site training is limited to ten (10) or fewer attendees. If this number is exceeded, additional fees will apply.
- Annual/Enterprise customers may receive one (1) additional meeting for each year's services that are renewed with GruupMeet based on the Annual/Enterprise rate. Please note that the additional meeting will not apply for purchases of additional usage credits versus a renewal.
Delivery Period: 90 days from purchase
Last Modified: 04/01/2020
Virtual Event Tech Support
For new or existing customers that seek GruupMeet’s consultation and technology support for virtual event success and support, a subsequent Order Form (the “Order Form”) will be provided outlining the details related to technology support and GruupMeet service fees. Typical virtual event tech support service and pricing is based on a total of up to four (4) hours, including up to three (3) hours for an initial engagement and virtual event support for a one (1) hour live event. Additional event support hours will be invoiced, paid in advance, at a rate of $300.00 with a minimum of three (3) hours. GruupMeet requires that service(s) must be paid and confirmed, including review, acceptance and signatures related to Order Form, at least four (4) weeks prior to Customer’s event (timeline and pricing may differ for large/complex events).
Besides undertaking detailed initial questioning and a full audit of your requirements, and any systems or processes we may need to ensure that we best represent you or your customer’s business, we provide the best live chat and event tech agents to support your needs in addition to the primary GruupMeet virtual tech expert who serves as the main point of contact for your company. We secure and train highly qualified support chat experts and we directly ensure each representative obtains the communications skills, comfort, familiarity, and knowledge to provide the best support effectively and efficiently for you or your customer’s event. Your GruupMeet team fully understands the features and limitations of various software solutions, and we know how to best help our customers prepare for and optimize virtual event success. We regularly ensure our team is trained and knowledgeable of current communications best practices and support/notification technology updates. Our process entails internal testing/quizzes (here’s an example).
Also, the number of chat/support experts is determined by the size and/or scope of your meeting. Typically, in addition to the primary GruupMeet virtual tech expert one (1) expert is provided for up to 250 attendees, two (2) for up to 500, six (6) for up to 1,500, ten (10) for up to 3,000, fourteen (14) for up to 5,000 and twenty (20) chat/support experts for up to 10,000 guests.
Additionally, virtual event tech support does not include any software license(s), and Customer shall indemnify and hold harmless GruupMeet, its directors, officers, employees, agents and affiliates from all claims, losses, liabilities, damages, and expenses, including reasonable attorneys’ fees (collectively “Claims”) to the extent that any such Claim is caused by or arises out of:
For new or existing customers that seek GruupMeet’s consultation and technology support for virtual event success and support, a subsequent Order Form (the “Order Form”) will be provided outlining the details related to technology support and GruupMeet service fees. Typical virtual event tech support service and pricing is based on a total of up to four (4) hours, including up to three (3) hours for an initial engagement and virtual event support for a one (1) hour live event. Additional event support hours will be invoiced, paid in advance, at a rate of $300.00 with a minimum of three (3) hours. GruupMeet requires that service(s) must be paid and confirmed, including review, acceptance and signatures related to Order Form, at least four (4) weeks prior to Customer’s event (timeline and pricing may differ for large/complex events).
Besides undertaking detailed initial questioning and a full audit of your requirements, and any systems or processes we may need to ensure that we best represent you or your customer’s business, we provide the best live chat and event tech agents to support your needs in addition to the primary GruupMeet virtual tech expert who serves as the main point of contact for your company. We secure and train highly qualified support chat experts and we directly ensure each representative obtains the communications skills, comfort, familiarity, and knowledge to provide the best support effectively and efficiently for you or your customer’s event. Your GruupMeet team fully understands the features and limitations of various software solutions, and we know how to best help our customers prepare for and optimize virtual event success. We regularly ensure our team is trained and knowledgeable of current communications best practices and support/notification technology updates. Our process entails internal testing/quizzes (here’s an example).
Also, the number of chat/support experts is determined by the size and/or scope of your meeting. Typically, in addition to the primary GruupMeet virtual tech expert one (1) expert is provided for up to 250 attendees, two (2) for up to 500, six (6) for up to 1,500, ten (10) for up to 3,000, fourteen (14) for up to 5,000 and twenty (20) chat/support experts for up to 10,000 guests.
Additionally, virtual event tech support does not include any software license(s), and Customer shall indemnify and hold harmless GruupMeet, its directors, officers, employees, agents and affiliates from all claims, losses, liabilities, damages, and expenses, including reasonable attorneys’ fees (collectively “Claims”) to the extent that any such Claim is caused by or arises out of:
- Any failure, interruption or error caused by any software, technology or third-party service not supplied by and/or licensed through GruupMeet for Customer; and
- Any causes beyond GruupMeet’s reasonable control.